Needles® The Customizable Case Management Software
for Law Firms
Software that lets you do what you do best… practice lawFor more Information about Needles and a FREE DEMO, visit
www.needleslaw.com
[email protected]
410-363-1976
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Legal Technology Showcase
“I continue to be amazed at the
flexibility of Needles."
– David B. Norris of Norris
Injury Lawyers in Birmingham, AL.
The first and most customizable in legal
case management software, Needles has the ability to let your firm focus
on what matters to you…reliability, proven performance, and a great
reputation.
First in Legal Case Management
Software.
The company first developed a case management program in 1984. The
first system was shipped in 1985. Since that time our product has been
continuously developed and transitioned to the Windows platforms.
Specializing Solely in Legal
Software.
Legal case management software is our only business. It’s our job to
watch and listen for the changing needs of the legal profession and
computer technology, so you don’t have to.
Experience.
Your purchase of Needles software buys you the experience that comes
with completing thousands of installations. You can rest easy knowing
you have our extensive knowledge on your side.
Quality Training.
Great training is the benchmark for Case Management software
success. All of our training consultants are certified before they join
our team and must be re-certified every year. This ensures that your
firm’s training will be conducted in a professional and comprehensive
manner.
Personal Service & Support.
Our company philosophy disallows the use of any automatic voice
answering system. When you call our office, you will receive personal
attention to any matter you may have.
The “Wish List”.
The Wish List items provided by our users help form the backbone of
our software upgrades. This constructive critique ensures that our
program will continue to meet the needs of practicing professionals. We
have included hundreds of Wish List items in our many years of software
development.
Exceptional Technical Support.
We truly feel that we have the most knowledgeable technical support
department of any case management software on the market. Client calls
are attended to immediately by our experienced trainers and technical
support staff. Clients may also seek help online at www.needleslaw.com.
We also offer support via fax, e-mail, website and message board.
Continuing Education.
We are very active in organizing user group seminars throughout the
country. We encourage our clients to attend these meetings to learn more
about the Needles software program from our trainers as well as our
experienced users.
Hundreds of References.
The satisfaction among Needles users is so great that if a prospect
is interested, the company can provide hundreds and hundreds of
references, along with their phone numbers. This list is available at
any time on our website,
www.needleslaw.com
Clients Involved in Sales.
Not only are Needles clients satisfied with their case management
system, but they just have to talk about Needles to other attorneys. It
is as if they love the system and they want the world to know it. Our
Needles clients, in one way or another, are involved in every sale the
company makes. This could be in the form of referring prospect attorneys
to us, providing us with wonderful endorsement letters, or actually
demonstrating their Needles system to other attorney friends. Our
marketing records indicate that close to 70% of our sales come to us in
this manner.
We Use Needles To Run Our Company.
We call it “SAM” for Sales Account Manager. Actually, it is Needles
with very little customization necessary. The company advantages are
huge. All our staff personnel are in SAM eight hours a day. Think of the
experience this gives our employees. It’s the reason why all of us
handle support calls so readily. Furthermore, by using SAM (Needles) on
a daily basis, we are able to properly test all the new versions that
are constantly being created.
Survey Says!
We found it necessary to find out how our clients felt about their
Needles system. We decided to send out a survey questionnaire. The
results completely floored us. General client satisfaction in each
category we chose averaged about 89%-complete satisfaction! |
