Needles Case Management Software: Case Status at
the Click of a Mouse
Needles Case
Management Software
Web:
www.needleslaw.com
Email: [email protected]
Phone: 410-363-1976
Fax: 410-363-7685
Contact us today to
receive a free Needles demonstration disk. See what Needles can do for
you!
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Technology Showcase
“Our continued growth and enhancement is
a direct result of learning to utilize Needles.”
— Victoria Santos
The Brad Hendricks Law Firm
Little Rock, AR
Repeat Business with Needles
Law firms today know that happy, satisfied clients are likely to be
repeat customers and recommend the services of your firm to their family
and friends. With Needles in place, a firm is able to treat each and
every client as if they were the only client the firm had. A Needles
client, Edward Magram of Smith, Goldstein & Magram in Burlington, NJ
recently told us, “As far as clients are concerned, the fact that they
know nothing about Needles is a testament to how good the system really
is. I can speak with my clients and know everything I need to know
without getting up from my desk. Each client thinks that they’re special
because their attorney knows their case so intimately.” Good customer
service and repeat business are things your firm cannot afford to do
without.
Case Status with Needles
Needles, the customizable case management software for law firms,
has always allowed a firm to see information about a client at just a
few clicks of a mouse. Today, with a new version of the software,
Needles 4.5, our program is revolutionizing the ease of determining case
status at the push of a button. In addition to the standard tabs the
Needles system uses for tracking party and case information, a new tab
has been added called “Status”. This customizable Status Tab provides a
quick summary of the case’s status, all on one screen. The contents of
the status tab are defined by the user. The possible areas from which to
pull information are:
-
Any fields, regular or user-defined, on
the Party, Case, Insurance, and Negotiation screens
-
Any checklist item
-
Any Note screen
There is a new Status button on all of
the above which must be checked by the user for that item to be included
in the status tab. A User-Defined report can be written to show the
status screens of several cases at once.
Imagine taking a client call and being
able to click onto one tab in the system to show everything you would
need to know to help that client! Or imagine running one quick report to
pull the status tabs of every Baycol case you have in your system! This
one addition to the Needles program allows an attorney and anyone else
working in the case “one stop shopping” for information. Plus, each firm
decides which information is essential to their own Status Tab, making
it a customizable features that tracks the information you want it to
track.
Needles Clients are Talking
When we shipped Needles Version 4.5 to our team of beta testers, we
got an overwhelming response to the Status Tab as a new, exciting
feature. Cathy Mullen, of Stein, Sperling, Bennett, De Jong et al. in
Rockville, MD told us “One of our favorite new features of Needles 4.5
is the case status screen. These new changes will help us to become more
cost-effective, increase productivity, improve customer service and
simply streamline our process even further.”
The Future of Needles and Status
Information
Needles has big plans for this case status notion. As we drew up
plans for our next upgrade, we included the ability to get and give case
status via the Internet. Our programmers are already working on this
exciting concept. With it in place, a law firm can simply direct a
client to the firm’s website to get up-to-the-minute information on the
status of their case. Not only will clients be able to access this
information through a password protected area of the site, but it can
also be made available to firms to which you refer cases. Anyone who
requires information about the status of a case your firm is handling
will be able to access the website via a secure connection to get that
information. Each client will feel informed, important, and impressed.
Since 1984, Needles has been providing a
customizable case management software for law firms. See what Needles
can do for you! Visit us at
www.needleslaw.com.
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